Design that Delivers
Term & Conditions
These are the terms and conditions under which all of our services are available to you. However, we may change these terms or add new ones at any time without prior notice. Please keep an eye on this page every time you log in to our site. Custom Boxes Company owns all materials for the production of our products. We can offer free samples or display white mock-up sample boxes we make to show all features and color options.
Custom Boxes Company and third-party providers own all content on our website, including software, images, icons, and illustrations. You may not copy, modify, store, or redistribute our materials without our written consent.
You are responsible for all content you upload, send or post on our Site. All content has to be copyright free, or you must get approval from the owner. Do not publish defamatory, illegal or infringing content of anything or anyone.
While we do our best to ensure accurate information, we cannot guarantee that our customers have not provided it. Custom Boxes Company has the right to delete any comment or bookmark that violates our terms of service but is under no obligation to do so..
You are responsible for maintaining the security of your account, including your password, and for any actions taken under your account. When you place orders, you grant us the right to use the content to manage your print orders and create products.
To access restricted areas of our site, you must provide accurate information, including your email address and a secure password. Misuse of the site or violation of these terms may result in legal action.
You agree to indemnify and hold Custom Boxes Company and its representatives harmless from any claims or damages that arise from misuse of our services or errors in the production of your orders. We are not responsible for accidents, injuries, or losses resulting from your use of our website.
Our liability for any damages related to your use of our site will not exceed the amount you paid for the order.
If your order contains errors, you must notify us within three business days of receiving it. We will reprint the order, but refunds are not offered. Customers must provide photos of the defective products and pay within seven business days to receive the reprinted items. Expedited order fees are non-refundable.
We only accept USD payments. Orders begin processing once payment is received in full. After your proof is approved, you have four hours to cancel your order. If you cancel within 24 hours, 50% of your total will be charged to cover materials and labor. Orders cannot be canceled after 24 hours.
Design service orders are final and non-refundable.
We charge sales tax on all orders originating from Texas unless a tax-exemption certificate is provided.
You are responsible for submitting files in CMYK format with a resolution of at least 300 dpi. We are not liable for poor print quality if these guidelines are not followed. You are responsible for the accuracy and completeness of your artwork.
Please review your proofs carefully before approving them. We are not liable for errors such as spelling, grammar, or color variations. Due to printing limitations, color accuracy cannot be guaranteed.
We typically provide exact or slightly more than the ordered quantity. In the event of a shortfall, your bill will reflect the actual amount delivered.
Production time starts the day after final design and proof approval as well as full payment. When you order, you can select from the production rates. Our production sites are located in Texas, New Jersey and Asia, all of which produce high quality product across all locations.
All delays attributable to reasons outside our reach (weather, customs, fault of the even) will not hold us accountable. Additional shipping and customs clearance charges may apply (paid by customers).
We may revise these terms and conditions at any time. Continued use of the site indicates acceptance of any changes.
We may notify you 15 days in advance if we need to terminate the storage of your goods. It is your responsibility to remove them, and failure to do so may result in us selling or recycling them.
Storage invoices are due in advance, with payments required within 15 days of the invoice date. A late fee of 1.5% per month will apply to unpaid invoices.